General Questions


What is clean beauty?

Why are clean beauty products important?

Are your products only women-centric? Can men use COAL products?

Which skin types are your products best suited for?

Do your products work for acne?

At what age do I start using anti-ageing skincare?

Can anti-grey products reverse greying?

Are your facial serums gentle enough to use around eyes?

Do you use artificial fragrance?

How long before I start to see results?

Do skincare products expire?

How do I get more information about a product?

How should I store my products?


Where else can I buy the products?

How to avail discounts and promotions?

What forms of payment are accepted?

Are my card details safe?


What are your shipping charges?

Within how many days can I receive my products?

Do you ship internationally?

Do you accept returns?